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PDF: Social Media Tools Popular Among Marketers &


This PDF report on Social Media Marketing is based on a survey of 900 Internet marketers. It reveals what social media tools are more popular among marketers, how do they benefit from social medie and...
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Ideas - Alphabetize the Setup Options


I want to give a “bump” to this idea sent my way from Johan in Sweden. Originally posted by jkubi, this idea centers on the idea of giving some semblance of order to the Setup options. Right now, I’d be hard pressed to explain for sure why it...
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Six tips to surviving CRM design hell...


Having spent the past six weeks in CRM design hell, I thought I’d share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isn’t the most fun...
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How to revive a failing CRM system...


There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the...
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Designing for Gestures - Lessons From Print


As a digital and web designer, most of my work has traditionally lived on a screen. Sure, I believe in the power of hand-sketching concepts and paper prototyping, but after a certain point in a project my focus moves to, and stays with, the...
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Research Question Mindmap Experiment


My project team is in the beginning stages of running some in-home research interviews right now, so I’ve been preparing the questions we want to ask and the activities we might want to try. I brainstormed, wrote lots of ideas down on stickies,...
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